On the online shop
Returns Policy At Cj’s Bowling, we offer you a 100% guarantee that if you’re in any way dissatisfied
with the goods you have ordered, we will exchange them or give you a full refund (return costs are
the sender’s responsibility, exceptions are if the goods were faulty then we will either refund
reasonable postage costs or arrange collection).
If you wish to return goods to us, you may do so without giving us prior notice. In this case please
return the goods with the following information:

Your name
Your order number
Your address
Contact telephone number
Email address

Description of goods being returned
Reason for returning goods
Whether you want a refund or a replacement (and size/colour of replacement).
As soon as we receive the goods we will action your request. Where a refund has been requested,
we will credit your credit card no later than three working days following receipt of the returned
goods and any replacement goods held in stock will be despatched within three working days. If
your return was not our error we will subtract the cost of shipping from your return.
If your chosen substitute is not in stock we will contact you to offer either an alternative or a refund.
If you would like further information on our returns policy please call our customer services line on
01702 205253, or e-mail us at info@cjsbowling.com with your query. Please ensure the returned
goods are in there original packaging, and that the returns parcel is well packaged and protected,
clearly labelled and sent to:
CJ’s Bowling
8-10 Eldon Way
Hockley
Essex
SS5 4AD

You have the right to cancel your contract with us within seven days of placing the order or within
seven days of receipt of the goods (whichever is longer), exceptions are where a product has been
customised (examples are: embroidered shirt, bowling ball with drilling) then these may not be
returned unless faulty. If you do cancel then please follow the returns procedure listed above, upon
recipt of your returned order we will process your refund. Your rights to return goods are protected
under the EU Distance Selling Directive which can be found
at http://www.hmso.gov.uk/si/si2000/20002334.htm
http://www.cjsbowling.com
01702 207331/01702 205253
Open 7 days a week

 

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